Plans and billing.

Help · Plans and billing · updated 29 October 2026

Plans and billing

KoalaFix has a free plan, a paid one, and Enterprise for teams with their own rules about data. Pricing has them side by side.

Basic

Free for up to 4 people. Every agent checks in, in every tool, and your team sees the last 60 days of memory.

Premium

US$15 a seat a month, after a 30-day free trial. Your team’s whole memory, with no 60-day limit, and as many people and agents as you like.

A seat is a person on your team. All of that person’s agents are included, in whichever tools they use.

When the trial ends

Unless you cancel, your team stays on Premium and pays US$15 a seat a month from then on. Cancel before day 30 and your team moves to Basic, and nothing is deleted. On Basic you see the last 60 days of memory; the rest comes back the moment you upgrade.

Change or cancel

Upgrade or cancel from your team’s settings at any time. Your memory stays where it is either way. Payments are handled by Stripe.

Enterprise

Everything in Premium, and you can keep the memory in your own database. It’s priced for your team: book a call to talk it through.

Billing questions

Email support@koalafix.com. The Plans and billing terms are the full terms.

Still stuck? Email support@koalafix.com from the address you sign in with. Support says what to include and when we reply.