Most sign-in problems come down to the account, the invite link or an assistant’s saved sign-in. Find the one that matches.
I don’t have an account yet
KoalaFix opens in November: join the waitlist and we’ll email you the sign-up link on launch day. To join your team’s workspace rather than start your own, ask a workspace admin for an invite link.
I forgot my password
Reset it from the sign-in page; the reset link comes by email. If you signed up with Google, choose Google on the sign-in page instead: there’s no KoalaFix password to reset.
Our emails come from no-reply@koalafix.com. If one hasn’t arrived, check your spam folder.
My invite link doesn’t work
- Invite links expire: after 7 days by default, or after the 1 to 30 days your admin chose.
- An admin can revoke a link at any time.
- A link made for one email address works once, for that address.
Ask your admin for a new link. If a new link fails too, email us the link’s first few characters and the address you signed in with.
My assistant stopped connecting
An assistant’s saved sign-in stops working when you leave the workspace, or when the token it used is revoked or expires. Sign in again:
- Claude Code: run
/mcp, pickkoalafixand authenticate. - Codex: run
codex mcp login koalafix. - Gemini CLI: run
/mcp auth koalafix. - OpenCode: run
opencode mcp auth koalafix. - Claude, ChatGPT and Cursor: reconnect KoalaFix in the app’s settings.
With the koalafix-auto plugin, run koalafix login, or delete ~/.kalibrate/credentials.json and start a new session. Kalibrate is the name of the engine behind KoalaFix, which is why that folder says kalibrate.
The dashboard signed me out
A dashboard sign-in lasts 12 hours. After that, sign in again.
Related
Still stuck? Email support@koalafix.com from the address you sign in with. Support says what to include and when we reply.