Founding Customer Terms.

1 · How these terms apply.

These Founding Customer Terms supplement the KoalaFix Terms of Service only when a Customer is accepted into the Founding Customer Program and its Order records the offer. KoalaFix remains one product. The Data Processing Addendum continues to take precedence for processing and protection of personal information.

Capitalised terms used but not defined here have the meaning given in the Terms of Service. If these terms conflict with the Terms of Service, these terms control only for the founding offer recorded in the Order. A founding Order accepted before 3 October 2026 retains its agreed offer and dates unless both parties agree in writing to change it.

2 · Eligibility and places.

The program seeks five companies to work closely with the founders to test and improve KoalaFix. Companies are selected after a founder call based on their working environment, everyday IT issues and willingness to use the app regularly and share honest feedback. Places are selected for fit, rather than the order enquiries arrive. Participation is confirmed in the accepted Order.

The Order records the included Managed Users, activation date, complimentary period end date and the terms of any proposed paid continuation. Ordinary individual customers may buy KoalaFix without joining this company-focused program.

3 · Complimentary period.

The complimentary period starts on activation and lasts six months, covering up to thirty Managed Users. It replaces the standard thirty-day trial; there is no preceding trial, payment card requirement or paid subscription behind this offer.

The complimentary period never converts automatically to paid. Continuing afterwards requires a new agreement that shows the price, billing frequency, quantity, tax and first charge date, expressly accepted by the Customer. Without that agreement, no charge is made. More than thirty Managed Users requires an express written arrangement approved by Oliver Lander.

If there has been no meaningful Service activity for thirty consecutive days, KoalaFix may reclaim complimentary access after giving at least seven days' notice and an opportunity to resume meaningful use. Reclaiming free access does not close the workspace or trigger deletion by itself. The Terms of Service and Privacy Policy continue to govern retained data.

4 · Participation and founder access.

Participants nominate an internal contact, use KoalaFix consistently and take part in one honest feedback conversation each month. Feedback does not have to be positive. Any public testimonial or case study needs separate permission.

Founder access means direct, regular communication with the founders; it is not unlimited human IT support, consulting or guaranteed urgent resolution. It runs through the complimentary period.

5 · End of offer and exceptions.

The complimentary period does not restart when seats, accounts or tenants change, or when a Customer cancels and returns. The free offer never becomes paid without a new agreement.

Only Oliver Lander may approve a commercial exception for KoalaFix. It must be recorded in writing and accepted by the Customer.

All remaining matters, including payment recovery, cancellation, privacy, support and consumer rights, remain governed by the main Terms of Service and applicable Data Processing Addendum.

6 · Contact.

KoalaFix Pty Ltd ABN 99 696 245 959 · ACN 696 245 959 425 Smith Street, Fitzroy VIC 3065, Australia support@koalafix.com