Founding Customer Terms.

1 · How these terms apply.

These Founding Customer Terms supplement the KoalaFix Terms of Service only when a Customer is accepted into the Founding Customer Program and its Order records the offer. KoalaFix remains one product. The Data Processing Addendum continues to take precedence for processing and protection of personal information.

Capitalised terms used but not defined here have the meaning given in the Terms of Service. If these terms conflict with the Terms of Service, these terms control only for the founding offer recorded in the Order.

2 · Eligibility and places.

The program is offered to the first twenty-five companies onboarded and actually using KoalaFix, in blocks of five, through a founder call. A signature on a dormant account does not by itself consume a place.

The Order identifies the cohort, included seats, activation, trial dates where applicable, discount, billing frequency and offer end date.

Ordinary individual customers may buy KoalaFix without joining this company-focused program.

3 · Complimentary cohort: companies 1 to 5.

The complimentary period starts on activation and lasts six months, covering up to twenty Managed Users. There is no preceding thirty-day trial, no payment card requirement and no paid subscription behind this offer.

It never converts automatically to paid. Continuing afterwards requires a fresh agreement. More than twenty users requires an express written arrangement approved by Oliver Lander.

If there has been no meaningful Service activity for thirty consecutive days, KoalaFix may reclaim complimentary access after giving at least seven days' notice and an opportunity to resume meaningful use. Reclaiming free access does not close the workspace or trigger deletion by itself. The Terms of Service and Privacy Policy continue to govern retained data.

4 · Discounted cohorts: companies 6 to 25.

The Customer receives the standard thirty-day free trial, then its twelve-month founding discount begins when the paid founding subscription starts. Paid continuation requires the Customer's express agreement and successful payment.

The annual amount is twelve times the A$39 monthly base, reduced by the original founding percentage and then by the 20% annual saving. Discounts are applied successively, not added as percentage points. Amounts above are before applicable GST and are per seat, not per workspace.

5 · First annual billing period.

An eligible discounted founding Customer may retain its original founding percentage for its first twelve-month annual billing period, with the additional 20% annual saving. This applies when annual billing is selected at the start of paid founding service, or when an existing monthly founding Customer requests its first annual switch while its founding discount remains active, for effect at the next renewal.

That first annual period receives the full discount even if it extends beyond the original founding expiry. This is the only extension provided by these terms. The next annual renewal is at the standard annual price disclosed with the required notice, currently A$374.40 per seat before GST. Adding seats during the discounted annual term uses that term's rate and remaining period; it does not create another discounted year.

For clarity, a Customer with two discounted monthly periods remaining who switches to annual receives its original founding percentage plus the annual saving for the full first annual period. The discount is not split between two discounted months and ten standard-price months.

The first-annual exception is available once per accepted founding company, not once per seat, account or tenant. Cancellation and return do not renew eligibility. This exception does not turn the complimentary cohort's free offer into a free annual subscription.

6 · Participation and founder access.

Participants nominate an internal contact, use KoalaFix consistently and take part in one honest feedback conversation each month. Feedback does not have to be positive. Any public testimonial or case study needs separate permission.

Founder access means direct, regular communication with the founders; it is not unlimited human IT support, consulting or guaranteed urgent resolution.

7 · End of offer and exceptions.

Except for the first annual period above, offer dates do not restart when seats, accounts or tenants change. Monthly paid service moves to the disclosed standard rate at the renewal following expiry, subject to the required notice and cancellation rights. The free cohort never becomes paid without a fresh agreement.

Only Oliver Lander may approve a commercial exception for KoalaFix. It must be recorded in writing and accepted by the Customer.

All remaining matters, including payment recovery, cancellation, privacy, support and consumer rights, remain governed by the main Terms of Service and applicable Data Processing Addendum.

8 · Contact.

KoalaFix Pty Ltd ABN 99 696 245 959 · ACN 696 245 959 425 Smith Street, Fitzroy VIC 3065, Australia support@koalafix.com