The rules for using KoalaFix — including acceptable use, billing, AI outputs, liability, and how disputes get resolved.
KoalaFix Pty Ltd · ACN 696 245 959 · 425 Smith Street, Fitzroy VIC 3065 · support@koalafix.com
These Terms of Service ("Terms") govern your use of the services provided by KoalaFix Pty Ltd ("we", "us", "our"). By accessing or using the Service, or by purchasing a subscription, you agree to these Terms.
KoalaFix is an Automated helpdesk that integrates with Microsoft 365. It diagnoses common Windows and Microsoft 365 issues and performs automated remediation actions on your device. The Service relies on automated technologies, including large language models, and requires a persistent internet connection to api.koalafix.com — AI features are unavailable if the relay is unreachable.
We may update, modify, improve, or discontinue features of the Service at any time. We will give reasonable notice of changes that materially reduce functionality.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must be at least 18 years old.
A business customer may purchase a multi-seat subscription. The account administrator has full control of the account, including adding and removing users, managing billing, and accessing usage data associated with seats. Employees who are granted seats ("Authorised Users") are bound by these Terms as end users. The account administrator is responsible for ensuring each Authorised User has the authority to use KoalaFix on their device and for communicating how Authorised User data will be handled.
You must not:
You agree not to use the Service to:
The Service performs automated actions on your device, either automatically or with your approval. You acknowledge and consent that KoalaFix may:
These actions may change how applications behave and may require you to sign in again to affected apps. You should ensure important data is backed up before running any remediation.
The Service provides automated, AI-generated diagnostic suggestions and actions. You acknowledge that:
All payments are non-refundable, except where required by law (including the Australian Consumer Law). We do not provide refunds for change of mind, failure to use the Service, or partial billing periods.
If you are incorrectly charged after cancelling, we will reverse the charge within 10 business days of being notified.
You grant us the right to process data you submit as necessary to provide and improve the Service, including the use of conversation content to train our AI models as described in our Privacy Policy. You may opt out of training use at any time.
We retain all rights, title, and interest in the Service, including software, models, branding, and documentation.
You retain ownership of Customer Data you submit. You grant us a non-exclusive, worldwide, royalty-free licence to use Customer Data to provide, secure, and improve the Service in accordance with the Privacy Policy.
KoalaFix owns all rights in the AI-generated outputs produced by the Service. We grant you a non-exclusive, worldwide, royalty-free licence to use those outputs for your internal business or personal purposes, provided you comply with these Terms.
You warrant that you have all rights, consents, and authorisations necessary to use the Service and submit the data you provide. You will indemnify KoalaFix against third-party claims arising from your breach of these Terms, your misuse of the Service, or your unauthorised use of a device on which the Service is installed.
To the maximum extent permitted by law:
Nothing in this section limits liability that cannot be limited or excluded under applicable law.
We do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party outages (including Supabase, Anthropic, OpenAI, and Microsoft), and circumstances beyond our reasonable control may cause interruptions.
We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your account is delinquent for more than 14 days. You may stop using the Service and cancel at any time under Section 7. Provisions that by their nature should survive — including Sections 8 to 11, 14, 15, and 16 — will continue to apply.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or other applicable law.
Before commencing court proceedings (except for urgent injunctive relief), the parties agree to attempt to resolve any dispute by mediation. Either party may initiate mediation by written notice. The mediation will be conducted in Melbourne, Victoria under the Resolution Institute Mediation Rules, with each party bearing their own costs and splitting the mediator's fee equally. If the dispute is not resolved within 60 days of the mediation notice, either party may commence court proceedings.
These Terms are governed by the laws of Victoria, Australia. Subject to Section 15, each party submits to the exclusive jurisdiction of the courts of Victoria and the courts of appeal from them.
We may update these Terms from time to time. Where changes are material, we will give at least 14 days' notice by email or in-app notice before they take effect. Continued use of the Service after that date constitutes acceptance.
Our Data Processing Agreement applies to business customers and sets out how personal data is handled under these Terms.
These Terms, together with the Privacy Policy and DPA, are the entire agreement between you and KoalaFix in relation to the Service. If any provision is found unenforceable, the remainder will continue in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
KoalaFix Pty Ltd · ACN 696 245 959
425 Smith Street, Fitzroy VIC 3065
Email: support@koalafix.com