You get
- A founding rate on KoalaFixCompanies 1 to 5 run KoalaFix free for six months, for up to 20 managed users, with no card and no subscription. Companies 6 to 10 pay A$7.80 per managed user per month, 11 to 15 pay A$15.60, 16 to 20 pay A$23.40 and 21 to 25 pay A$31.20, each for twelve months after the standard 30-day free trial.
- A rate that holds for the whole termSeats you add during the founding period keep the founding rate until the original expiry date. Your first eligible annual billing period is the one exception: it keeps the founding rate for the full twelve months.
- A direct line to the foundersReal access and fast answers from the exact people building KoalaFix, not a support rep.
- A say in the roadmapYour team’s recurring problems help decide what KoalaFix improves next and what features get added in the future.
You bring
- A real Windows + Microsoft 365 environmentRecurring problems from the systems your people actually use.
- A named internal contactSomeone who can tell us what is really happening and provide feedback to us.
- Consistent useEnough live product use for the feedback to mean something.
- One honest conversation each monthNo scripted praise, just the truth about what works and what needs to improve.
What KoalaFix actually does.
KoalaFix is an automated IT helpdesk for Windows and Microsoft 365.
When something stops working, your people describe the problem in plain English. KoalaFix diagnoses it on their PC, applies safe fixes and explains what happened.
It handles the everyday issues that interrupt work: OneDrive sync, Teams, Outlook, SharePoint access, printers and Windows problems.
People stay in control of sensitive changes, so your team can get help without waiting for an IT ticket.
minutes
Book a Founder Call.
We’ll confirm whether the program suits your company, scope the managed users and agree how to start.
- Join from a Windows PC
- Have your Microsoft 365 work account ready
- This is a fit conversation, not automatic acceptance
Start with your work email.
We use this to keep the free founding cohort focused on real workplace teams. Personal email providers are not accepted.
Gmail, Outlook, Yahoo and other personal addresses are blocked here. Calendly will use the accepted address when you book.
Calendar not loading? Open the booking page in a new tab →
The questions worth answering.
Is KoalaFix really free for the first five companies?
Yes. Each of the first five companies onboarded gets KoalaFix free for six months, for up to 20 managed users. The six months replace the 30-day free trial rather than following it, so there is no separate trial to start first. There is no card and no subscription, and it never converts to a paid plan on its own. Continuing past six months needs a fresh agreement.
What do companies 6 to 25 pay?
Companies 6 to 10 pay A$7.80 per managed user per month, 11 to 15 pay A$15.60, 16 to 20 pay A$23.40 and 21 to 25 pay A$31.20. Each of those rates runs for twelve months, starting when the paid founding subscription begins after the standard 30-day free trial. From company 26 onward the price is the standard A$39.
Does the founding rate stack with annual billing?
Yes. Your founding percentage is applied to the A$39 monthly base, then annual billing saves another 20%. Your first eligible annual billing period keeps that founding percentage for the full twelve months. Later annual renewals use the standard annual price, with the required notice.
What if we add people later?
Seats you add during the founding period keep the founding rate until the original expiry date, at that term’s rate and for its remaining period. Adding seats never starts a new discount clock. The only date that moves is the first eligible annual billing period described above.
Can we take a founding place online?
No. The founding rates are offered on a Founder Call only. There is no self-serve route in, and the program closes for good once the twenty-five places are gone.
What if we have more than 20 people?
The complimentary six months covers up to 20 managed users. Bring the number you actually have to the call and we will work through it with you.
Do we have to give a positive testimonial?
No. We want honest feedback, not purchased praise. If KoalaFix produces a result you genuinely value, we may ask whether you would consider an approved testimonial or case study.
What if there is no founding place for us?
The same 30-day free trial is open to any eligible new company, for up to 20 managed users and with no card. The one exception is the complimentary founding cohort, whose six free months replace that trial. Start the trial from the pricing page, or book a Founder Call.