Electric is a US-based managed-IT service for small and mid-size businesses — their own platform plus a remote IT team handling support, devices, and security. Of the comparisons on this site, it's the closest to us on positioning: same kind of customer, same Microsoft 365 weight, same promise to get IT off your plate. Here's where each one wins, written without the sales gloss — with one difference that matters a lot if you're in Australia.
Electric is a US IT team you rent, wrapped in a good platform. If you want humans to own your whole IT function — support, procurement, devices, security — and you're comfortable with a US-based team on US hours, Electric does that well.
KoalaFix is narrower and local. It's an Australian-built agent that resolves the everyday Microsoft 365 stuff on the spot, in seconds, without routing to a human queue. It doesn't try to be your whole IT department.
For a lot of Australian firms the best answer is KoalaFix for the everyday noise plus a leaner local MSP retainer for the human stuff — not a US service for both.
Electric is built to be the outsourced IT department: a remote team works your tickets through their platform, plus device management, onboarding, and security add-ons. It's a people-plus-software service, priced per seat, all-in.
KoalaFix is built to be the layer before the human queue. The user describes the problem and the agent attempts the fix on their machine immediately. What it can't safely handle, it hands off — ideally to an IT partner you already have, locally.
Even with their platform doing the triage, Electric still routes work to a human team on US business hours. KoalaFix attempts the fix the moment the user asks, on Australian time, on the user's own PC.
The ideal customer is nearly identical: a Microsoft-365-heavy SMB that wants IT off its plate. Both promise to absorb the everyday support load. Both put software on the endpoint and lean on automation to triage.
So this is the comparison where the positioning genuinely collides. The honest separators are geography, speed, price, and where your data lives — not a feature checklist.
Electric has something KoalaFix deliberately doesn't: a large human team and the operations to match.
If you want one provider to own everything and you're in their timezone, that's a legitimate fit. KoalaFix isn't trying to replace a full human IT service.
For an Australian small team, the separators line up in KoalaFix's favour.
Electric is an all-in managed service — platform plus humans — and is priced per seat per month accordingly (publicly discussed in the USD $50–80 per seat range at the time of writing; confirm their current pricing). For a 10-seat firm that's roughly AUD $760–1,200 a month once converted — which buys you a human team, not just software.
KoalaFix is software, flat, per firm, every seat included:
It's not apples-to-apples — Electric includes people, KoalaFix is the automation layer — which is exactly why pairing KoalaFix with a lean local MSP usually beats buying a full managed service for everything. The pricing page and ROI calculator have the detail.
Honest recommendation, no spin:
The line we'd actually stand behind: Electric is a US-based IT team you rent. KoalaFix is an Australian-built agent that handles the everyday — pair it with the IT humans you already trust, locally.