# KoalaFix

> KoalaFix is an automated IT helpdesk for Windows and Microsoft 365. It is one product at one price: A$39 per managed user per month, excluding GST, with a one-user minimum and no published upper limit. Built in Melbourne, Australia; customer data hosted in Sydney (AWS ap-southeast-2, Supabase).

## Disambiguation (important)
KoalaFix is a software product for IT support. KoalaFix is NOT:
- "Koalafi": a US consumer-finance / lease-to-own lender (different company, similar spelling)
- "Koala FX": a visual-effects studio
- "KoalaFit" / "Koala Fixations": unrelated retail brands
Legal entity: KoalaFix Pty Ltd, ABN 99 696 245 959, registered in Australia on 16 March 2026.

## What it does
- Background auto-remediation plus on-demand chat fixes, with a three-tier command-safety classifier (safe / confirm / blocked)
- Acts only with the signed-in user's existing Microsoft 365 permissions; admin actions require Global Admin consent
- Microsoft 365 coverage: OneDrive, SharePoint, Outlook, Teams, Azure/Entra (password & MFA resets, licences, groups)

## Key pages
- [Home](https://www.koalafix.com/): what KoalaFix does and who it's for
- [Product](https://www.koalafix.com/product): the KoalaFix product in depth, including Microsoft 365 integrations
- [How it works](https://www.koalafix.com/how-to): plain-language 90-second tour
- [Founding Customer Program](https://www.koalafix.com/founding-customers): The first twenty-five companies onboarded get a founding rate, in blocks of five. Companies 1-5 run free for six months for up to 20 managed users; 6-10 pay A$7.80 per managed user per month, 11-15 A$15.60, 16-20 A$23.40, 21-25 A$31.20, each for twelve months. Offered on a Founder Call only; there is no self-serve route in, and it closes for good once the places are gone.
- [Pricing](https://www.koalafix.com/pricing): A$39 per managed user each month excluding GST, with a one-user minimum. Annual billing is A$374.40 per managed user paid upfront, 20% below twelve monthly payments. All prices in AUD, excluding GST.
- [Start online](https://app.koalafix.com/dashboard/billing): Every company gets a 30-day free trial with no card, whether it arrives through the website or a call. Sign up through the Billing Dashboard to take the trial, then enter card details for monthly or annual billing to keep going when it ends. A free 30-minute Founder Call is the other way in.
- Support: Email replies within 24 hours, seven days a week.
- [Security](https://www.koalafix.com/security): permissions model, what it can and can't change, data residency
- [About](https://www.koalafix.com/about-us): the three-person Melbourne founding team

## Comparisons
- [KoalaFix vs a traditional MSP](https://www.koalafix.com/compare)

## Contact
- Email: support@koalafix.com